Last updated: September 7, 2026
Contents
These Terms of Service ("Terms") are a binding agreement between you and CtrAlt Consult Ltd., a company incorporated in Hong Kong ("we," "us," or "our"), which operates getthebasketmethod.com (the "Site") and publishes the educational programme known as Basket Hours: The Course.
Customer support, order confirmations, and product delivery emails for the Site are operated under our builtatthekitchentable.com brand identity. References in these Terms to "the Site" include that customer-facing support and delivery infrastructure.
By accessing the Site, purchasing any product, or opening any material we deliver to you, you agree to be bound by these Terms and by our Privacy Policy and Refund Policy, each of which is incorporated here by reference. If you do not agree, do not use the Site and do not purchase any product.
We sell digital educational products — downloadable PDF courses, guides, worksheets, templates, and reference material ("Products"). Products are informational and self-directed. They are not a coaching engagement, a done-for-you service, a franchise, a business opportunity as defined by any applicable business-opportunity rule, or an offer of employment.
Unless expressly stated on the Product page, Products do not include live instruction, one-to-one support, ongoing mentorship, or any guarantee of a response to individual questions.
Where we advertise "lifetime access" or "lifetime updates," those terms mean access for the operational lifetime of the Product concerned — not access in perpetuity, and not access for the lifetime of the purchaser.
Our checkout offers optional add-on products by checkbox. Anything you tick is included in the single total shown to you before you pay, and is charged in that one transaction.
Please read this paragraph carefully — it concerns charges made after your first payment.
After your initial purchase you may be shown one or more optional follow-on offers. If you accept an offer by clicking its accept button, you authorise us to charge the payment method you used for your initial purchase for that offer's stated price, at that moment, without re-entering your card details. Each price is shown on the offer page before you accept. Declining an offer, closing the page, or navigating away charges you nothing. No offer creates a subscription, a recurring charge, a trial that converts, or any future charge beyond the one-time amount you accepted.
Each accepted offer is charged as a separate transaction and may appear as a separate line on your statement. Accepted follow-on offers are covered by the same refund guarantee as your initial purchase.
We offer a 45-day satisfaction guarantee on all digital Products, subject to completion of Module 1 of the Starter Kit. The full terms, eligibility requirements, and request procedure are set out in our Refund Policy, which forms part of these Terms.
Nothing in these Terms limits any non-excludable statutory right you may have as a consumer under the law of your country or state of residence.
If you have a problem with a charge, contact us first at support@builtatthekitchentable.com. Our 45-day guarantee is deliberately generous, a refund is almost always faster than a dispute, and we have never refused a good-faith request that met it.
9.1 Contacting us first is a condition of the guarantee. The refund guarantee in section 8 is offered on the basis that you raise any problem with us directly. If you file a chargeback or payment dispute without first contacting us and allowing a reasonable opportunity to resolve the matter, the guarantee ceases to apply to that order and any resolution becomes a matter for the card network rather than for us.
9.2 An unfounded dispute is a breach of these Terms. Filing a chargeback or payment dispute is a breach of these Terms where the charge was authorised by you, the Product was delivered in accordance with section 7, and you did not first contact us. This includes a dispute filed on the basis that a charge was unrecognised where the charge appears under the Whop descriptor identified in section 5.
9.3 Your licence ends immediately. The licence granted to you in section 10 is granted in consideration of payment. If you reverse that payment by chargeback or dispute, the licence terminates automatically at the moment the payment is reversed, without notice and without any act by us. From that moment you have no right to access, retain, copy, or use any Product, and you must delete all copies in your possession or control.
Continuing to use a Product after reversing payment for it is copyright infringement, not a billing matter. We retain records of purchase, delivery, correspondence, and download activity — including the email address used, the date and time of each download, and the originating IP address. We reserve every remedy available to us as copyright owner in any competent jurisdiction, including injunctive relief, damages, and recovery of legal costs. This is separate from, and survives, the outcome of any payment dispute.
9.4 Access and future purchases. We may suspend access to all Products associated with your email address while a dispute is open, and terminate it permanently once payment is reversed. We may decline to sell to you in future and may decline to reinstate access on any subsequent payment.
9.5 Evidence. You agree that our records of your purchase, delivery, download activity, IP address, device information, and email correspondence may be submitted to the card network, payment provider, or any court or tribunal as evidence, and that such records are evidence that the Product was delivered and accessed.
9.6 Costs of an unfounded dispute. Where a dispute is unfounded within the meaning of section 9.2, you agree to reimburse us for the chargeback or dispute fee actually assessed against us by our payment provider or the card network in respect of that dispute, together with any reasonable costs of recovery. Any sum claimed under this paragraph is limited to the loss we actually incur and is not a penalty. We will provide evidence of the fee assessed on request. Nothing in this paragraph requires you to pay any amount that is not lawfully recoverable in your place of residence.
9.7 Withdrawing a dispute. If you file a dispute in error, tell us and withdraw it with your card issuer. Where you do so promptly we will not treat it as a breach, and your access and guarantee are unaffected.
The Products are educational and informational only. We are not licensed attorneys, accountants, tax advisers, financial advisers, insurance brokers, food-safety inspectors, or medical or mental-health professionals, and nothing in any Product constitutes legal, tax, accounting, financial, insurance, regulatory, food-safety, or health advice.
Starting and running a gift-basket business may involve business registration, sales tax, food-handling and labelling rules, cottage-food or food-business licensing, insurance, and shipping regulations that vary by country, state, and municipality. You are solely responsible for determining and complying with the rules that apply to you, and you should consult appropriately qualified professionals before acting. Purchasing a Product does not create any professional, fiduciary, advisory, agency, partnership, joint venture, or client relationship between us.
We make no guarantee, representation, or warranty of any kind regarding income, earnings, sales, profit, or business results.
Testimonials, reviews, comments, and success stories shown on the Site or in our advertising reflect the individual experience of the person who gave them.
If you send us a review, testimonial, photograph, result, comment, or suggestion, you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable licence to use, reproduce, edit for length and clarity, and display it in our marketing, on the Site, and in advertising, together with your first name, last initial, and general location. You confirm that what you submit is truthful, is your own, and does not infringe anyone else's rights. You may withdraw consent for future use by emailing us, and we will stop using it in new material within a reasonable period.
We advertise on third-party platforms including Meta (Facebook and Instagram) and aim to comply with their advertising policies and community standards, and with applicable advertising law including the disclosure requirements of the US Federal Trade Commission. Our advertising is not endorsed by, sponsored by, or affiliated with any advertising platform. If you believe any advertisement of ours is inaccurate or misleading, please tell us at the support address below.
You acknowledge that starting or growing a business carries inherent risk, including financial loss, and that you take full responsibility for your own decisions and their outcomes. You use the Products, and act on anything in them, entirely at your own risk. To the maximum extent permitted by law, you release us from any claim arising out of business decisions you make in reliance on any Product.
To the maximum extent permitted by law:
You agree to indemnify, defend, and hold harmless CtrAlt Consult Ltd. and its officers, directors, employees, contractors, and agents from and against any claim, demand, liability, loss, damage, cost, or expense (including reasonable legal fees) arising out of or connected with: your use of the Site or any Product; your breach of these Terms; your infringement of any third party's intellectual property or other rights; your business activities, including any regulatory, licensing, tax, or food-safety matter; or any unlawful act or omission by you. This obligation survives termination of these Terms.
You agree not to:
We may suspend or terminate your access to any or all Products, with or without notice, where you: breach these Terms; share, resell, or redistribute a Product; file an unfounded chargeback or payment dispute; abuse the refund guarantee through repeated purchase-and-refund cycles; behave abusively toward our staff or other customers; or use a Product for an unlawful purpose.
Where the breach is capable of remedy and is not serious, we will normally give you five business days to put it right before terminating. Termination for breach does not entitle you to a refund. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law — continue to apply.
The Site relies on third-party services including Whop (payments and merchant of record), Resend (email delivery), Netlify (hosting), and Meta (advertising and analytics). Your use of those services is subject to their own terms and privacy policies.
Products may reference or link to third-party suppliers, tools, and websites. Those references are for convenience and information only. We do not control, endorse, guarantee, or accept responsibility for any third party's products, pricing, availability, conduct, or content. Some links may be affiliate links, meaning we may earn a commission at no additional cost to you. A commission never determines whether something is recommended. Any dealing you have with a third party is solely between you and that third party.
Our Privacy Policy explains what we collect, why, and how we use it, and forms part of these Terms. By using the Site you consent to the collection and processing described there, including the use of cookies and advertising and analytics tracking, and to your information being processed and stored outside your country of residence, including in Hong Kong, the United States, and the European Union.
If you are in the EU or UK, or a resident of California or another state with comparable legislation, the Privacy Policy sets out the rights available to you and how to exercise them. No system is completely secure and we cannot guarantee absolute security of information transmitted to us.
By using the Site you consent to receive communications from us electronically, including transactional emails about your order and, where you have opted in, marketing emails. You may unsubscribe from marketing emails at any time using the link in any such email; this does not stop transactional emails relating to a purchase. You agree that electronic acceptance — clicking a button, ticking a box, or completing a purchase — has the same legal effect as a handwritten signature, and that electronic records satisfy any requirement that an agreement be in writing.
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disaster, epidemic, war, civil unrest, government action, strike, power or internet failure, cyberattack, or failure of a hosting, payment, or email provider. If such an event continues for more than 90 days, either party may terminate this agreement on written notice.
Please read this section carefully. It affects how disputes between us are resolved, requires most disputes to go to individual arbitration rather than court, and waives your right to a jury trial and to participate in a class action. It also gives you 30 days to opt out.
26.1 Talk to us first. Before starting any formal proceeding, you agree to try to resolve the dispute informally by emailing support@builtatthekitchentable.com with a description of the dispute and the resolution you want. Both parties will make a good-faith effort to resolve it within 30 days of that email. Most issues are resolved at this stage.
26.2 Binding arbitration. If the dispute is not resolved within 30 days, any dispute, controversy, difference, or claim arising out of or relating to these Terms, the Site, or any Product — including its existence, validity, interpretation, performance, breach, or termination — will be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration is Hong Kong. There will be one arbitrator. The language of the arbitration is English.
26.3 You will not have to travel. For any claim where the total amount in dispute is under US$25,000, the arbitration will be conducted on documents only or by video conference, at your election, and you will not be required to attend in person in Hong Kong. Where the amount in dispute is under US$10,000 and you are the claimant, we will pay the HKIAC's filing and administrative fees and the arbitrator's fees, except where the arbitrator determines your claim was frivolous.
26.4 Small claims exception. Either party may instead bring an individual claim in a small-claims court, tribunal, or equivalent low-value consumer forum in the claimant's own place of residence, provided the claim stays in that forum and remains on an individual basis.
26.5 Class action and jury trial waiver. To the maximum extent permitted by law, disputes will be resolved only on an individual basis. You and we each waive any right to bring or participate in a class action, collective action, consolidated action, or representative proceeding, and each waive any right to a trial by jury. The arbitrator may not consolidate more than one person's claims or preside over any representative or class proceeding. If this paragraph is found unenforceable as to a particular claim or remedy, that claim or remedy will be severed and heard in a court of competent jurisdiction, and the remainder of this section will continue to apply to all other claims.
26.6 Your right to opt out. You may opt out of this arbitration section, including the class action and jury trial waivers, by emailing support@builtatthekitchentable.com with the subject line "Arbitration Opt-Out" within 30 days of your first purchase, stating your name and the email address used at purchase. Opting out will not affect your purchase, your access to any Product, or your refund rights in any way. If you opt out, disputes will be resolved under section 27 instead.
26.7 Injunctive relief. Nothing in this section prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction, including to protect intellectual property.
26.8 Non-excludable rights. Nothing in this section removes any right you have under mandatory consumer-protection law in your country or state of residence that cannot lawfully be waived by agreement.
These Terms and any dispute arising out of them are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-law principles. Subject to section 26, the courts of Hong Kong have exclusive jurisdiction, save that we may bring proceedings to enforce our intellectual property rights in any competent jurisdiction, and save that you retain the benefit of any mandatory consumer-protection law of your country or state of residence. If you access the Site from outside Hong Kong, you are responsible for compliance with your own local laws.
We may modify these Terms at any time. The "Last updated" date at the top of this page shows when they were last changed. Changes take effect immediately for new customers on posting, and 30 days after posting for existing customers. Your continued use of the Site or any Product after that point constitutes acceptance. A change to these Terms will never retroactively increase the price of a purchase you have already made.
We may assign or transfer these Terms and our rights and obligations under them, in whole or in part, without your consent, including in connection with a merger, acquisition, reorganisation, or sale of assets. You may not assign or transfer these Terms or your licence to any Product without our prior written consent.
If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force. Our failure to enforce any provision is not a waiver of it. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Site and the Products, and supersede any prior agreement, representation, or understanding, whether written or oral. Nothing in this paragraph limits liability for fraudulent misrepresentation.
For questions about these Terms, or to give any notice required under them:
support@builtatthekitchentable.com
CtrAlt Consult Ltd.
The L-Place, Sheung Wan, Hong Kong
We aim to respond within 24–48 hours on business days.
By completing a purchase or using the Site, you confirm that you have read and understood these Terms, including the earnings and results disclaimer in section 12, the limitation of liability in section 18, and the arbitration, class action waiver, and opt-out provisions in section 26, and that you agree to be bound by them.